Terms and Conditions

Website terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and our cookie policy govern Conviction’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Conviction’ or ‘us’ or ‘we’ refers to the owner of the website whose contact details can be found on our contact page. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • the content of the pages of this website are for your general information and use only. It is subject to change without notice
  • this website uses cookies and may not function correctly without them. By using our website and agreeing to these terms and conditions, you are consenting to our use of cookies in accordance with our cookie policy. Please refer to our cookie policy for further information
  • neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law
  • your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements
  • this website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions
  • all trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website
  • unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence
  • from time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)
  • your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


The information contained in this website is for general information purposes only. The information is provided by Conviction and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Conviction. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Conviction takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Our website policies:

  • Cookies policy
  • Privacy policy
  • Acceptable use policy
  • Accessibility 

Training and events booking terms and conditions

1. Definitions

CustomerThe person, firm or company identified as enrolling a delegate
DelegateA person attending the event and may include a customer
Eventcourses or conferences offered by Conviction at the stated ‘venue’
MaterialsAny documentation in either machine readable or printed form
Convictionthe charitable company
VenueThe location at which an event is held
Working dayAny day from Monday to Friday (inclusive) which is not a statutory bank holiday in England

2. Orders and acceptance

2.1 – The customer is deemed to accept these terms upon enrolling upon an event and is responsible for ensuring the accuracy of all details submitted.

2.2 – These terms govern the booking for the event to the exclusion of any terms and conditions of the customer. The booking form incorporates these terms and constitutes a legally binding contract.

3. Fees

3.1 – The price for an event is per delegate and includes all tuition fees, use of equipment and all Materials supplied. Refreshments will be provided. Where the event is an all day event, lunch will also be provided.

3.2 – Prices are correct at the time of going to press but may be subject to increase.

4. Payments

4.1 – Payment in full must be received and cleared before the start of the event. We accept payment by direct credit, cheque or selected credit/debit cards.

4.2 – Conviction reserves the right to refuse admission for any failure by a customer to pay fees for the event prior to the start of the event.

4.3 – An invoice can be issued prior to the start of the event. Payment must however be received and cleared before the start of the event.

5. Reservations

5.1 – Upon receipt of a completed booking form Conviction will confirm availability of the requested course and a booking acknowledgement will be issued.

5.2 – Bookings are not confirmed until a booking acknowledgement has been issued.

6. ‘venue’ and content of event

6.1 – Conviction reserves the right to run events at a different ‘venue’ to the one specified, when necessary. If this is the case Conviction will inform the customer as soon as possible and provide information about the revised ‘venue’.

6.2 – Any opinions expressed by speakers at any event are their own and not necessarily those of Conviction.

6.3 – Conviction shall endeavour to ensure that the published programme is provided. However, Conviction reserves the right to alter published programmes, dates and speakers according to circumstances. Conviction’s liability in respect of such change will be limited to a refund of the customer’s fees if so requested.

7. Cancellations

7.1 – Conviction reserves the right to cancel, postpone or otherwise alter the content or date of an event without notice. In such circumstances, Conviction may, at its own discretion, return any payment received without penalty of a cancellation charge.

7.2 – In the event of cancellation by a delegate or the customer, cancellation fees will be due as follows. If you:

  • cancel an order over 10 Working Days before the event you are entitled to a refund of 50%
  • cancel an order within 10 Working Days before the event you are liable for the full cost of the event and not entitled to any refund.
  • fail to attend an event you are not entitled to a refund

7.3 – To request a refund in accordance with the above you must notify us in writing by email to [email protected]. You will then be entitled to a refund from Conviction which will be paid as soon as possible, but in any event within 30 days.

8. Substitutions

Substitute delegates will be accepted, subject to prior notification to Conviction. Where possible, Conviction asks the customer to inform it of the alternative delegate’s name at least three Working Days before the date of the event.

9. Personal belongings

Personal belongings and items belonging to or in the possession of the delegate brought onto the venue are the sole responsibility of the owner and Conviction accepts no responsibility for such items. delegates using the car parking facilities at the venue do so entirely at their own risk. Conviction accepts no responsibility for damage, accident or loss resulting from such use.

10. Force majeure

Conviction will not be liable for any failure or delay in the delivery of the event which is caused by circumstances beyond its reasonable control. Where such an event occurs Conviction’s obligations will be suspended for so long as such circumstances continue or the event may be cancelled in which case the provisions of clause 7 will apply.

11. Copyrights

11.1 – Conviction reserves all rights in the content of all events and Materials. By signing the booking form customers acknowledge that all rights in the content of events and Materials shall be owned by Conviction (or the consultant responsible for developing the event and Materials) and that in attending an event delegates will not obtain any rights whatsoever in such content or Materials.

11.2 – The customer agrees not to reproduce, sell, hire or copy materials (in whole or part) and not to use such Materials except for the purpose of post event reference.

11.3 – Where the delegate does not sign the booking form, the customer shall procure that the delegate is bound by these terms.

12. Data protection

12.1 – Details of the customer and delegate will be added to the Conviction database in order to process your booking and so that Conviction can keep you up to date with services it offers. All data is processed in accordance with Conviction’s privacy policy.

12.2 – If you do not wish to receive any further information from us please notify us by post, email or telephone on 0333 344 1012.

13. Limitation of liability

13.1 – Except in respect of liability for death or personal injury caused by Conviction’s negligence (for which no limit or exclusions of liability apply), Conviction’s aggregate liability, whether for damages or compensation of any nature arising from the contract for the event (including as a result of negligence) shall be limited to the total sum or sums paid by the customer for attendance at the chosen event.

13.2 – Conviction shall not be liable in respect of loss of profits, business, revenue, goodwill or anticipated savings or indirect or consequential loss or damage (whether caused by negligence or otherwise); or any act, omission or breach of contract by the customers employees, agents or sub-contractors.

14. Miscellaneous

14.1 – If you have any additional requirements due to a disability or any other reason please notify Conviction to discuss requirements.

14.2 – Conviction will not be liable for any travel or other expenses incurred by delegates attending events.

14.3 – delegates agree to comply with both Conviction and the venue’s policies and procedures at all times during the event. Where the delegate does not sign the booking form for an event, the customer signing the booking form shall procure that the delegate is bound by these terms.

14.4 – Conviction reserves the right to refuse admission to any person whom it considers in its absolute discretion to be unsuitable for admission to the event or to remove any such person after the commencement of the event.

14.5 – The contract arising from a booking does not create or infer any rights under the Contracts (Rights of Third Parties) Act 1999 which are enforceable by any person who is not a party to the contract.

14.6 – Any contract arising from these terms shall be governed by and construed in accordance with English law and any dispute that may arise between the parties concerning these terms or any contract arising therefrom shall be subject to the exclusive jurisdiction of the English Courts.

Alert: Help keep Conviction running

Did you know? As well as Conviction, we also run Autism in the CJS and the Criminal Justice Hub. They’re all part of Conviction’s mission to help people navigate and have a voice within the Criminal Justice System in England and Wales – but we need your help to keep them running. Donate Now