Help with the
practical tasks
Casework can help you organise information, prepare correspondence and work out which tasks need attention.
What casework involves
There can be a lot to keep track of: letters, forms, unanswered questions and conversations with different organisations. Casework focuses on helping you work through those tasks.
Ways we can help
Organise information
For example, put letters in date order and make a list of questions or replies still outstanding.
Prepare correspondence
For example, organise the points you want to include in a letter to a service. The task and any contact with others need to be agreed with you.
Contact services
Help communicate with the organisations involved, with your agreement, or identify where specialist help may be needed.
Working with us
We’ll discuss the help you need before agreeing what we can take on. Support is remote, by email, phone or video.
Please don’t send case files or identity documents with your first email. We can discuss what information is needed after considering your enquiry.
If you mainly need help expressing your views, advocacy may be useful too.
Before you enquire
Our support is for adults aged 18 or over affected by the criminal justice system in England and Wales. Enquiries are assessed individually, subject to capacity.
We don’t provide legal representation or attend hearings or appointments in person. We can’t guarantee an outcome or help with urgent deadlines.
Read Get support for free support and the enquiry process, including questions about conviction challenges and routes to legal advice.
Get support
Need help with
your situation?
Tell us what you need help with. We’ll consider whether it’s something we can offer and whether we have capacity.